Our Privacy Policy

Last updated: 11 January 2026

Who we are

Matalcon (“we”, “us”, or “our”) operates the website https://matalcon.com (the “Website”).
We are a business based in the United Kingdom.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following personal data:

Information You Provide to Us

Full name
Email address
Telephone number
Company name
Billing or service address
Any information submitted via contact forms, quotation requests, or service enquiries

Information Collected Automatically

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device and operating system
Pages visited and time spent on the Website
Referring website URLs

2. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries and provide requested information
To provide, manage, and deliver our services
To prepare quotations, contracts, and invoices
To communicate with you regarding our services
To improve our Website and user experience
To send marketing communications where lawful
To comply with legal and regulatory obligations

3. Lawful Basis for Processing (UK GDPR)

We process personal data only where we have a lawful basis, including:

Consent – where you have given clear permission
Contract – where processing is necessary to provide a service
Legal obligation – where we are required to comply with the law
Legitimate interests – where processing is necessary for our business interests and does not override your rights

4. Marketing Communications

We may contact you with marketing information about our services if:

You have requested information from us, or
You have given consent to receive marketing communications

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where provided.

5. Sharing Your Personal Data

We do not sell your personal data.

We may share your data with trusted third parties, including:

Website hosting and IT service providers
Email and communication service providers
Payment processors (where applicable)
Professional advisers (legal, accounting, compliance)
Public authorities where required by law

All third parties are required to process your data securely and only for specified purposes.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

Ensure proper Website functionality
Analyse Website usage and performance
Improve user experience

You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable).

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes set out in this Privacy Policy
Meet legal, accounting, or reporting requirements

When personal data is no longer required, it is securely deleted or anonymised.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from:

Unauthorised access
Loss, misuse, or alteration
Accidental disclosure or destruction

While we strive to protect your information, no method of transmission over the internet is completely secure.

9. Your Data Protection Rights (UK)

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, please contact us using the details below.

10. International Data Transfers

If we transfer your personal data outside the United Kingdom, we ensure appropriate safeguards are in place, such as:

Adequacy regulations
Standard contractual clauses
Other lawful transfer mechanisms

11. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Website constitutes acceptance of the updated policy.